Adoption of telemedicine technology by healthcare professionals : An exploration of barriers and facilitating conditions.
Marie-Pierre Gagnon, Gaston Godin, and Jean-Paul Fortin
The use of telemedicine technologies has great potential for healthcare systems by improving access to services and supporting healthcare professionals in remote areas. However, one of the key conditions for telemedicine's effectiveness is its appropriation by healthcare professionals. The aim of this study was to investigate healthcare professionals' beliefs about facilitating factors and potential barriers to the adoption of telemedicine technologies in their practice. Based upon Ajzen's Theory of Planned Behaviour, open-ended questions were used to assess salient perceived barriers and facilitating conditions to telemedicine adoption. A total of 42 healthcare professionals completed the questionnaire. Content analysis of the responses was performed by classifying the responses into belief categories. Categories with four or more individual responses were selected as modal salient beliefs. Perceived barriers to telemedicine adoption were: lack of time, unavailability of consulting services, and lack of clinicians' collaboration. Perceived facilitating conditions were: technology quality, clinicians' support, technology availability, and technical support. These findings suggest that both individual and organisational aspects need to be considered in order to facilitate healthcare professionals' appropriation of telemedicine technologies.